VIVID PERFORMANCE RIGHT OUT OF THE BOX!
Windows 10 load time: We receive feedback from our clients all the time about how shocked they are to see how fast their new computer loads into windows, especially considering how affordable it was. This is because Vivid Computer Systems utilize the latest in technology and components, Solid State Hard Drives, Performance memory and quality builds can make a huge difference!
Bag of goodies: Every computer is shipped with a bag that includes all of its hardware manuals & hardware manufacture warranty information that is provided to us at the time of build. You will also find your computer’s power cable in this bag as well.
No bloatware or random software installed!: Upon building your computer the only things we install are the operating system, updates & drivers, We believe it’s your choice what you would like installed on your computer therefore we leave it in your hands.
Burn in hardware test: Be confident in your purchase knowing our team put your new computer through a burn in hardware test that maxed your computer’s resources for up to 48 hours to test for reliability before it was shipped to you.
NO refurbished or used parts guaranteed: We won’t use names but some Ebay sellers like to sell NEW Computers with used and refurbished parts, we think this is extremely wrong all of our NEW computers are built with NEW components for our clients. This means you the customer will get the max lifespan of every part we assemble your computer with & can directly contact any part manufacture you wish for hardware related warranty.
NO memory bottleneck: What the heck is a memory bottleneck? Most Ebay sellers or OEM System builders love to use memory that is compatible with your hardware but not what is best to get the most performance. Example: 8GB of DDR3 at 1333Mhz is slower than 8GB of Memory at 1866Mhz. Doing this allows some sellers to save a few dollars but this makes the computer run so much slower than it was meant to causing what we refer to as a memory bottleneck.
Microsoft Licensing: We only use genuine Microsoft digital licensing. Upon receiving your computer you can check your licensing authenticity using the Microsoft Activation Center or calling Microsoft directly. None of our computers include trials, pirated software, keygens, 3rd party Auth servers or any other illegal activity. Microsoft Windows 10 licenses are made to be entered once and then saved to your computer’s motherboard for future use, If you need to reinstall the product you can do so by downloading your edition of windows from Microsoft & the computer will re activate after installation.
Life Time Support: Call, message or visit us during business hours for support with your computer. Even though your computer is out of warranty it does not mean we can’t provide you with great quality support & advice
1 Year Full Warranty: A 1 year full warranty is included with every purchased computer, will always try to make your warranty work the best experience possible, even though we hate when any of our computers malfunction. Customers are responsible for all shipping charges to and from our warranty center.
WHO IS VIVIDLABS ANYWAY?
Vividlabs “Vivid Labs” also known as Vivid Technology Services and our team have been providing affordable IT solutions to the greater North West for over 30 years! We own and operate one of the busiest shops around, providing repair and recycle services and of course building some of the best desktop computers and workstations on the West Coast. Computers are more than job to our team they are a true passion. Vividlabs is a small family business with big reach! Our systems can be found in the homes of dedicated PC gaming enthusiast, and casual PC dabblers alike. But did you know that you can also find our Desktops in Law firms, Restaurants and Medical or engineering labs across the North West? Big business, Small business we got your back. Now thanks to Ebay and the magic of the internet we got you covered too. See why so many have made their PC purchase a Vivid PC.
Shipping cost: All of our custom computers are shipped standard ground shipping courtesy of our company for free or at a calculated rate depending on what is specified in your listing..
Packaging: All of our computers are packed and shipped to you via there case manufacture’s box or a box in box kit. When the case manufactures packaging does not meet our expectations the case will be re packed to avoid possible courier incident. We use up to 10 3×5 Fragile shipping Labels per custom computer that is shipped to make clear to the courier the contents of the shipped box are fragile.
Delivery time:In some orders we may ship Priority or Express mail to expedite shipping times to the buyer because of delays that are caused by part availability or failed burn in test results. It happens, but that’s why we test them. Please allow 7-14 Days for your new computer to arrive. If you have any questions please contact us at (360) 828 1537
Immediate payment is required to purchase your computer. We currently accept the following forms of payment.
- All major credit cards
Please contact us if you have any questions.
WARRANTY & GUARANTEES
Ebay claims: Please do not open an Ebay claim before contacting us. We guarantee you will have a faster / better experience contacting us first. “Why?” When you open a eBay claim no matter what the circumstance the seller is assumed wrong by eBay, this directly affects our eBay seller ratings and in return can be a reflection to the price of our online listings. Thank you in advance.
Return Shipping: If you decide to return your computer for any reason, please make sure you ship the computer back in its original condition using the same shipping material it was received in as well as placing insurance on the package. Buyers are responsible for all return shipping cost. Please be aware that if you choose to ship without insurance or without the original packaging, Our staff will not accept/sign for the delivery and the package will be sent back to you. Replace deflated air pads with packing material.
30 Day Money Back Guarantee: Our money back guarantee can be applied on all computers, customers will receive a 85% refund and be charged a 15% restocking fee on all products. Shipping is never refunded, Software is never refunded and customers are required to pay for return shipping. After we have received the computer back please allow 7-14 business days for your refund. If you would like to start the return process please contact us at 360-828-1537
1 Year parts & labor warranty: All custom computers at Vivid labs include a 1 year parts & labor warranty. (dont forget to register for your warranty here) To file a warranty claim please contact us at 360-828-1537 please keep in mind you are required to pay the shipping to & from our repair center. This warranty covers general part failure in normal use conditions. In no way is Vividlabs responsible for loss information or data, please be responsible and backup your data on a regular schedule. If part failure occurs, we will replace the part with the closest part we have available to us at the time of repair.
Damage from shipping: We insure all of our custom computers through the courier at their full value, Please contact us at 360-828-1537 . If you have received a damaged computer due to shipping, We will issue a request for pickup by the courier and try our best to resolve the situation as fast as possible.
Order Cancellation: If you have accidentally placed an order through our store please contact us or immediately at 360-828-1537 or cancel the order through eBay, If the order is left more than 2 hours during you may have to wait up to 7 days for us to process your full refund..
Software & Operating Systems: All software and operating systems are NON refundable. If you purchase a computer with software & return your computer the cost of the software will be removed from the amount returned to you.
Part Availability: Vividlabs reserves the right to upgrade or switch components to components of equal or greater performance and value in the event that components become unavailable for builds, repair or warranty.